Your order will be
mailed within 5 business days. We just need time
to personalize your order.
Packages shipped within France are sent by UPS,
please allow 2 days delivery from the moment your
porcelain is ready .Standard shipping overseas take
proximally 1week.
You can deliver your order to any address you would
like. Your purchase is always fully guaranteed.
Purchase more than one item in this store and SAVE
on shipping and insurance. We always combine multiple
purchases into one package!
Return Policy
The client is allowed 7 days (including
the day of receipt) to review the merchandise for
any problems. In the event of an exchange or reimbursement,
the new merchandise must be returned promptly to Laure
Selignac directly and in its original packaging, intact,
accompanied by any accessories sold with the item(s)
and all original documentation included with the item(s).
Returns and exchanges are to be sent via Fedex/DHL/UPS
to: Laure Selignac, 73 rue des Plantes, 75014 Paris.
We make every effort to protect
each piece of porcelain by carefully hand wrapping
and packing each item. However, if despite our best
efforts, your porcelain arrives broken we will be
glad to exchange it for you (we must receive a photo
of the broken porcelain within 24 hours of delivery).
We are ready to deliver your porcelain wherever you
wish. Please specify the exact delivery location when
you place your order. As soon as your order is mailed,
we will send you an email with the tracking information.
The online service, Mercanet, allows
the client to pay directly on the BNP Paribas secured
server. The client’s card number is sent directly
to the bank and your payment is processed directly
by the bank (BNP) in a secure environment without
passing through the boutique’s servers.
Hence, card information is only
known by our banking partner, BNP.
A client’s order is not considered
confirmed until the payment centers concerned have
authorized the charge. In the event that the client’s
payment is refused, the order will be automatically
cancelled and an email will be sent to the client
detailing the cancellation.
The seller is excused from delivery
requirements in the event of war, riots, fire, strikes,
accidents and/or the inability to receive supply deliveries.
All shipments are subject to the
destination's entry restrictions, duties and eventual
risks. Verify your merchandise immediately at delivery.
Typically, you have 48 hours to alert the transporter
of missing and/or damaged merchandise.
For availability reasons, an order
could be sent out in several different shipments,
however, the client in this case is only responsible
for one delivery charge. Of course, if the client
requests 2 or more different deliveries then an order
is processed for each and the client is responsible
for the delivery charge associated with each order.
Return Policy
The client is allowed
7 days (including the day of receipt) to review
the merchandise for any problems. In the event of
an exchange or reimbursement, the new merchandise
must be returned promptly to Laure Selignac directly
and in its original packaging, intact, accompanied
by any accessories sold with the item(s) and all
original documentation included with the item(s).
Returns and exchanges are to be sent to: Laure Selignac,
73 rue des Plantes, 75014 Paris - FRANCE
